USE OF WEB SITE: www.prestigeholidays.ae

 

This website is owned and operated by Prestige Holidays FZE

 

Agreement between Customer and www.prestigeholidays.ae is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.prestigeholidays.ae constitutes your agreement to all such terms, conditions, and notices.

 

Liability Disclaimer: The information, products, and services published on this website may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. prestige holidays FZE l may make improvements or changes on this web site at any time. In no event shall prestige holidays  FZE be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.

 

Links to Other Web Sites: www.prestigeholidays.ae may contain hyperlinks to websites operated by parties other than prestige Holidays FZESuch hyperlinks are provided for your reference only. twc holidays does not control such Web sites and is not responsible for their contents

 

USE OF TRADEMARKS

All content of this Web Site, including all information, design, images, sound, photographs, video, illustrations, icons, graphics, headers, text, data, and software (collectively, "Content"), and the presentation, arrangement, coordination, enhancement, and selection of such Content, are subject to intellectual property rights, including copyright, trademark, or other proprietary rights or licenses held by us or by third parties. All such rights are expressly reserved.

Thank you for choosing our travel package(s). By booking a trip through our website, you´re deemed to have agreed to its terms of use. Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip. All of the below-mentioned terms and conditions are applicable for bookings made through our websites such as:
1. Pricing
Our policy assures you of economic pricing, along with the convenience of making reservations online. Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport/visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as an increase in airline tickets, hotel rates, or transport expenses.
2. Methods of Payment
We accept almost all major credit cards, such as Visa, MasterCard Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.
3. Confirmation of Payment
Once the payment is done, our travel consultants will send you a confirmation slip by e-mail. Its print can be produced as evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.
4. Cancellation & No Show Policy
4.1 Cancellation
◾ Every Tour Activity/Attraction/Hotel has its own cancellation policies, before booking any activity with Prestige Holidays FZE, the client has to read the cancellation policy of that particular tour.
◾ Combo tours can be canceled, but if anyone is canceling any of the single tours in combo then they will not be able to avail combo offer, In this case, Prestige Holidays FZE will consider the Individual tour price of non-canceled tour & Refund the remaining amount.
◾ Tourist Visa fees are not Refundable once payment is done at Prestige Holidays FZE website.
◾ While booking combo please make sure that all combo tours options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.
4.2 No Show
◾ If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel-related services.
5. Cancellation Procedures
Prior to making a cancellation, we recommend you carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Prestige Holidays FZE in writing. Upon receiving your cancellation request, we´ll let you know through e-mail or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Rayna Tours cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.
6. Itinerary Amendments
Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules, and other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in the itinerary, if any, before departure. Please note that Prestige Holidays FZE reserves complete right to implement minor amendments in the itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis majors, such as a flood and earthquake.
7. Hotel Accommodation & Check-in – Check-out Policy
If we are not able to trace your accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of a similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Prestige Holidays FZE cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.
8. Travel Insurance
Prestige Holidays FZE shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage, or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.
9. Travel Documents
It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including a passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.
10. Website Usage Restrictions
All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Prestige Holidays FZE. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.
11. Delivery & Shipping Policy
Inclusion is mandatory and should have the below-mentioned point (Applicable as per the website Products/Services).
Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
12. Governing Law and Jurisdiction
Inclusion is mandatory and should have any one of the below-mentioned points.
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

13. Refund Policy

REFUNDS WILL BE DONE ONLY THROUGH THE ORIGINAL MODE OF PAYMENT!

Cancellation:

Customer can cancel their order within 72 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.